He is the best of Philippine Airlines.

Since Philippine Airlines has launched its new philosophy of being the “Heart of the Filipino”, I never had the chance to completely comprehend it. For me, a “Filipino heart” is formed by distinct strands of compassion, hospitality and love. Honestly, I never felt the perfect experience not until my last three flights last week. A flight attendant perfectly embodies the real meaning of “Heart of the Filipino”.

His name is Vincent as stated on his nameplate. I had the chance to witness his unbelievable power three times in a row. In one of my trip, I was very angry because the flight was delayed for almost one and a half hour. I want to shout out loud that could reach the control tower of NAIA from Cotabato but when I entered the plane, it was different.

Vincent stands at the door–confident.  He gave his unique Filipino smile to each guest. That same powerful smile appeased the agitated passengers. I returned the warm gesture, he smiled back and he assisted me to my section. The moment after I fastened my seat-belt, he smiled again.

He won. I was pacified. Everyone from rows 1-15 experienced serenity inside the plane. At that moment, I understood that the heart of the Filipino is reflected in every genuine smile. He nailed it. Vincent perfected the art of smiling. His smile could stop time, could make you feel that you are a Million Miler,  could make you experience that you are the Queen of the Universe.

I want to say to the captain, “Hey Captain, let’s depart tomorrow.”

He also possesses the essential element of sensitivity. He could easily ascertain if someone is suffering from discomfort. He assesses the situation and he renders the appropriate intervention. Afterwards, he returns to evaluate. He will never leave you even you are sitting along the Economy Class. His attention never changes from the head up to the tail of the plane. He is compassionate, his technique undoubtedly comes from a deeper origin—his heart.

When snacks are being distributed and you happened to be sleeping, don’t worry because he will respect you. He will not disturb you, instead he will look at you as if you are Snow White.  He won’t ask you coffee, tea or water. He will not force you to wake up and receive the Banana Bread Slice. He will open the tray and will place your food for you to enjoy once you are awake. Then he will return with a smile and asks you for your choice of drinks. He will never leave you hungry, thirsty or sleepy.

His comforting words will kiss and caress you.

Just like with other flights, the time for deplaning will come—sad. The relationship ends after a passenger leaves the plane. But Vincent is not one of those who easily terminate the relationship. He ends the experience with a smile composed of 99% happiness and wishes of safety and inspiration. He hides the remaining 1% for you to feel that you need to return to discover and to experience over and over and over again. He knows how to connect.

With all of these, I can say that Vincent has the heart of a Filipino, a perfect personification of Philippine Airlines Philosophy and Values of highest costumer service. He made me so proud because he had shown the best of the Philippines and the distinct brand of service marked by heartfelt warmth and hospitality. He is one of a kind, a total mixture of passion, dedication and service. Philippine Airlines must be proud of him.

#Mutya

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Mutya slams House for “cannibalistic” death Penalty bill.

I am Mutya, I am pro-life.

Setting aside party colors, I would like to manifest my total objection to the re-imposition of Death Penalty in the Philippines. It seems that the majority of the House are in hurry to pass the “devilish” bill. Killing our own people is not the solution. If you are losing your hopes, if you are pressured to approve this inhumane measure because of political reasons—–please do not do it.

Killing our fellow Filipinos is cannibalistic and the government should not participate on this. It is not your business, not your mandate, and not even your calling. You are elected to represent the Filipino people across economic background, color and religion, thus you should dismiss bills which threatened our liberty and even they are part of the minority.

Death Penalty is anti-poor. Please check the records. The rich who could afford expert counsel were released alive, like a happy Maya, while the poor who have no access to competent defense suffered the capital punishment of death.

Open your eyes, the Supreme Court said that 7 out of 10 death penalty cases in the past have judicial error. Our criminal justice system is far from perfect. Sad to say, it could even be swayed by money. The blind-folded Lady Justice sometimes is not fair and just. We can’t let the lives of our fellowmen be played under the influence of dirty money and political connections.

Death Penalty is irreversible, thus we don’t have any chance to correct any wrong. Furthermore, it also prevents a person from contemplating and learning from his past mistakes. As a nation, we should aim for restorative justice. Killing a criminal will not heal the victims. It further opens the wound perpetually without closure. Before a person becomes a criminal, he is a human being and as a human being, we are believed to be innately good especially when given the right circumstances. The rise of criminality is the result of poor governance and widespread corruption that results to poverty.

Honorable Representatives of the people, let’s remember the cases of Fernando Galera, a 26 years old, fish vendor, innocent but sentenced to death because he can’t afford to pay competent lawyers, Richard Ong, 33 years old, innocent who was sentenced to death in 1994.  He was tortured and confessed something which he didn’t do. Hideshi Suzuki, 38, Japanese man sentenced to death in 1994 because of marijuana trafficking. He claimed that the marijuana was planted on him by a police officer. (M. Fajardo, Death Penalty in the Philippines).

Clearly, we are not ready for death penalty. We should dismiss this measure and focus on solutions that matter. Let us prevent evil forces from using Death Penalty to silence its critics and from erasing the poor from the crust of the Philippines.

The state has no right to kill a person without granting him the full protection of the laws. No person shall be deprived of life!

#Mutya

 

Greed, deception and blind adoration are more evil than Tarot

Tarot reading by itself is not EVIL especially if you are not conjuring Satan, any inferior demon or at the very least a dead person.

Tarot does not imply that God is not reliable or God is inferior. The art of Tarot reading does not prescribe any religion or belief system; it does not ask any offering, it only guides not coerce.

There is no evil in Tarot reading.

For me there are only three great evils in this physical world.

First is GREED—the feeling of wanting to have it all that results to corruption which is flagrant in any part of the world. It lures even in the most religious and most respected institutions. Clearly, this is more evil than playing Tarot.

Second is deliberately acting as a FALSE PROPHET. In the Holy Bible they are compared to ravenous wolves. They hide their true nature and intention under the cloak of “doing good”. Their inner personal motives direct their actions. They propagate false ideations, they play with words to hypnotize while their canines are hungry, ready to suck out the blood of the innocent. This is more evil than playing Tarot.

Lastly, BLIND ADORATION OF THE EVIL, assisting any evil to commit murder or any illegal act that contributes to the completion of its mission. It also means being too silent amidst all the evil happening around him.

“Tarot cards are not evil.  Forget everything you have heard about this unsubstantiated rubbish! At the end of the day, a Tarot card is just a card. A skilled Tarot reader will use the cards to assist them in a reading; to enlighten the recipient and provide them with guidance for the future in a myriad of ways. It is not possible to use these cards for evil purposes unless the reader has bad intentions and deliberately misguides the receiver of the reading.” – Psychicpower.com

My only intention when I started to study and read Tarot is to help people to believe that there is still goodness in this world, and hope can be achieved by doing good, no more, no less. I hope that people will remain sensitive and respectful to other person’s belief.

For me, religion should be based on actions and not on words.

-Mutya

Mutya debunks government’s illogical anti-porn measures. 

 

The Philippine government’s move to ban porn sites in the country quoting Republic Act 9775 or the “Anti-Child Pornography Law” is illogical because not all porn sites contain child pornography.

The government’s overgeneralization and faulty understanding stem from the report that Filipinos spend the most time in watching pornographic materials in the internet.

I believe that the government has no business in banning pornographic materials from the internet, especially if such materials fall under  adult-content classification which requires stronger conditions to access.

Banning porn sites for the purpose of preventing exhibition of contents perpetuating child pornography is the weakest possible measure a government could introduce.

Instead, the government should have explored more realistic measures and controls like establishing a more sensitive search and filter engines that could prohibit minors from accessing porn sites, stronger and active surveillance schemes to report any child pornographic contents and most importantly, tougher penalties for violations committed under the Child Pornography Law.

While it is convenient to say that banning porn sites in the Philippines is the cure to end child pornography, yet this measure will end up in Pasig river because the proposed intervention is undemocratic, weak, illogical, and unpractical.

This measure only sugarcoat the government’s failure to curb the increasing rates of child prostitution in the Philippines.

#Mutya

Hotel Del Rio pleads guilty, Mutya extends forgiveness.

Emotionally traumatized Mutya on Wednesday received a call from the resident senior manager of Hotel Del Rio in Iloilo City after the former lambasted the well-acclaimed hotel because of its unbelievable incompetence that resulted to “breach of his privacy”.

The aggrieved blogger drafted a 5- page complaint urging authorities to investigate the serious mishap. In insurmountable disbelief after waves of social media pressure and criticisms, Hotel Del Rio contacted Mutya and promised to conduct an impartial investigation.

After 24 hours, the management of embattled Hotel Del Rio finally admitted that the petition filed by Mutya is meritorious to wit:

  • That Hotel del Rio failed to provide safe transport from Iloilo International Airport in Sta. Barbara to Hotel Del Rio.They contend that somebody informed them that there was changes in final flight schedule yet, they could not still wash their hands and feet from liabilities because it was their duty to validate the information.
  • The receptionist of Hotel Del Rio failed to exhibit acceptable demeanor fitting for a service provider of a three-star hotel.
  • The receptionist of Hotel Del Rio issued a wrong room type for Mutya and company. To be specific, she issued a matrimonial bed instead of a twin sharing and desperately argued that matrimonial bed could be divided into two. “How can you divide a mahogany bed?”
  • The receptionist of Hotel Del Rio issued an erroneous key card to a VIP guest that resulted to serious breach of privacy of another guest.

Despite the quantum of inconvenience resulted from gross negligence, Mutya respectfully withdrew his complaints after seeking guidance from humanitarian and religious principles of humanity.

He even prayed to the Senior Manager not to extinguish the involved receptionist, instead she should be subjected to a serious disciplinary procedure tantamount to her actions and must receive a refresher course on customer service if not, sent back to college.

Softened by the apology coming from a fellow Ilonggo, Mutya abandoned heartaches but reminded Hotel Del Rio about the possible implications of the bilious actuation.

He even emphasized that while he can forgive the horrible experience, he could not easily forget and that he is morally bound to protect future guests to suffer the same crucifixion. Thus, he urged guests to fight for their consumer rights all the time.

Finally, for Mutya, he accepts that he is only human and shall not overextend his power to judge the fate of any person. He leaves this decision to the higher being to ultimately decide.

Invoking Romans 12:17-21, “Repay no one evil for evil, but give thought to do what is honorable in the sight of all. If possible, so far as it depends on you, live peaceably with all. Beloved, never avenge yourselves, but leave it to the wrath of God, for it is written, “Vengeance is mine, I will repay, says the Lord. To the contrary, “if your enemy is hungry, feed him; if he is thirsty, give him something to drink; for by so doing you will heap burning coals on his head.” Do not be overcome by evil, but overcome evil with good.” thus Mutya accepts the apology of Hotel Del Rio Iloilo.

Furthermore, he rejected the offer of the hotel for a complementary stay.

#Mutya

Mutya mulls filing complaint vs. Hotel del Rio Iloilo

No amount of fancy accouterments will cover the anguish I personally experienced with Hotel del Rio. Their lowest of the low costumer service is an affliction that brings pain and itchiness to me. The “terrible” experience was an affront to the sweet culture of the city. I declare Hotel del Rio a miserable place even the ghost will feel aghast.

FACTS:

  • December 8, 2016, Mutya and company travelled for Iloilo via Philippine Airlines, flight PR 2141, with 8:15AM as time of departure and expected time of arrival at 9:30AM.
  • The same flight as stated above arrived Iloilo International Airport at 9:40AM.
  • Hotel del Rio as the contracted accommodation for Mutya and company FAILED to send its transport service.
  • Hotel del Rio is a well-acclaimed hotel in Iloilo City.
  • Mutya and company rented a van instead.
  • Upon arrival at the Hotel del Rio with address at MH Del Pilar St, Molo, Iloilo City, 5000 Iloilo, the receptionist FAILED to offer courtesy to Mutya and company.
  • The receptionist FAILED to identify Mutya, she issued a wrong reservation sheet.
  • The receptionist FAILED to acknowledge their INCOMPETENCE and implied that the failure of the transport service was the fault of the guest.
  • Hotel del Rio issued a different room type, instead of having two beds, they provided a matrimonial bed and insisted that it can be separated into half.
  • Hotel del Rio gave a key card to a different person assigned to a room of Mutya which led to the breach of privacy.

Hotel del Rio is UNRELIABLE.

The stubborn and arrogant receptionist argued that someone called her saying that Mutya and company will arrive 6AM instead of 9:30AM thus she sent the driver to the airport three hours before the expected time of arrival. Her argument was so inflammatory that it led to a loud altercation. Instead of extending an apology, the receptionist insisted that the we, costumers were wrong. Well, she erred.

Her antipodal alibi miserably failed because the stated time of arrival of the plane was 9:30AM and not 6AM and as a competent service provider, they should have called Mutya and company to confirm changes in flight schedule. It is clear that her reasoning was at the apogee of logic, it was beyond the reach of natural human experience.

It was evident that Hotel del Rio comfortably slept while Mutya and company suffered the pain of uncertainty. Hotel del Rio failed to validate the information which are vital to ensure the safety and convenience of their guests. Mutya was deeply disheartened by the apostasy of Hotel del Rio.

Hotel del Rio is unbecoming of an Ilonggo

Iloilo is known as the city of love but the receptionists failed to manifest the aura of a true Ilonggo; her face was appalling.

The receptionist including the guards failed to “smile” and say “good morning”—a standard in any hotel. They treated their guests as strangers. They failed to connect. Their arrogance was fuming from their very, very dark and seemingly atrophied cerebrum. It can be inferred that their brains lack oxygenation when they misidentified Mutya with another guest—a grave offense. Again, they failed to apologize.

Hotel del Rio is UNSAFE

Mutya was taking a bath when someone opened the door; it was a high ranking official whom Hotel Del Rio gave access to the room without permission. The guest saw Mutya naked. Upon investigation, Hotel Del Rio, mistakenly issued a wrong key card to the guest. It was unforgivable that warrants this bluster. Hotel del Rio breached my right to privacy.

RECOMMENDATION

Because of this, Mutya will file a serious complaint to the hotel accreditation agency of Hotel Del Rio and same copy will be furnished to the Department of Tourism and the Local Government of Iloilo City for their own review. Now that Iloilo is at the brink of progress, the city can’t afford to have such dishonourable service. The hotel doesn’t deserve to be at the heart of Iloilo City.

 

Mutya to Solons: Stop playing as Gods

To reimpose death penalty in the Philippines is futile. Death penalty is not an effective deterrent to crime. It only worsens the injustice felt by Filipinos.

Lawmakers should first consider fixing the criminal justice system in the country before moving to reimpose the capital punishment of death. It is worrisome how the lower house comfortably disregarded the present scenario where the poor are easily incarcerated compared to the rich and the powerful. The reason is simple, the poor can’t afford good lawyers, while the rich can afford a herd of (judges).

Justice can be denied in the Philippines either by cunningly slowing the wheels of the proceedings or by coercing through bribery or threat the supposed to be just and impartial “Lady Justice.” 

These lawmakers failed to fully comprehend the equation. They seemed to immediately jumped into conclusion that death penalty is the ultimate solution. They erred. 

In the desparate attempt of this administration to cleanse the society, while it is considered a sweet music to hear that the government is serious in eradicating crimes, it is frightening to notice the pattern of violent tendencies rooted from the frustration of the executive department. Yes, this is a terrible change. 

We understand them. Same as what the administration is trying to accomplish, we also want a just and safe society but I strongly enunciate my dissent to exercising again this ‘barbaric’ measure given how biased justice in our country, of course, with due all respect to the judicial branch of the government. 

What our country needs is a much rigid and stronger criminal justice system which will provide equal protection and due process of law to all Filipinos especially the disadvantaged.

The Congress must be realistic enough in setting the standards of the offenses punishable by death, because believe it or not, granting that the bill becomes a law, a quorum will be soon impossible to achieve because congressmen will be the first team in the death row. 

Death is not the solution, if not used properly, death penalty could become a weapon to divide the nation, cause havoc and uncertainty, silence the opposition for them to play as Gods and Goddesses. 

#MutyaPH