Emotionally traumatized Mutya on Wednesday received a call from the resident senior manager of Hotel Del Rio in Iloilo City after the former lambasted the well-acclaimed hotel because of its unbelievable incompetence that resulted to “breach of his privacy”.
The aggrieved blogger drafted a 5- page complaint urging authorities to investigate the serious mishap. In insurmountable disbelief after waves of social media pressure and criticisms, Hotel Del Rio contacted Mutya and promised to conduct an impartial investigation.
After 24 hours, the management of embattled Hotel Del Rio finally admitted that the petition filed by Mutya is meritorious to wit:
- That Hotel del Rio failed to provide safe transport from Iloilo International Airport in Sta. Barbara to Hotel Del Rio.They contend that somebody informed them that there was changes in final flight schedule yet, they could not still wash their hands and feet from liabilities because it was their duty to validate the information.
- The receptionist of Hotel Del Rio failed to exhibit acceptable demeanor fitting for a service provider of a three-star hotel.
- The receptionist of Hotel Del Rio issued a wrong room type for Mutya and company. To be specific, she issued a matrimonial bed instead of a twin sharing and desperately argued that matrimonial bed could be divided into two. “How can you divide a mahogany bed?”
- The receptionist of Hotel Del Rio issued an erroneous key card to a VIP guest that resulted to serious breach of privacy of another guest.
Despite the quantum of inconvenience resulted from gross negligence, Mutya respectfully withdrew his complaints after seeking guidance from humanitarian and religious principles of humanity.
He even prayed to the Senior Manager not to extinguish the involved receptionist, instead she should be subjected to a serious disciplinary procedure tantamount to her actions and must receive a refresher course on customer service if not, sent back to college.
Softened by the apology coming from a fellow Ilonggo, Mutya abandoned heartaches but reminded Hotel Del Rio about the possible implications of the bilious actuation.
He even emphasized that while he can forgive the horrible experience, he could not easily forget and that he is morally bound to protect future guests to suffer the same crucifixion. Thus, he urged guests to fight for their consumer rights all the time.
Finally, for Mutya, he accepts that he is only human and shall not overextend his power to judge the fate of any person. He leaves this decision to the higher being to ultimately decide.
Invoking Romans 12:17-21, “Repay no one evil for evil, but give thought to do what is honorable in the sight of all. If possible, so far as it depends on you, live peaceably with all. Beloved, never avenge yourselves, but leave it to the wrath of God, for it is written, “Vengeance is mine, I will repay, says the Lord. To the contrary, “if your enemy is hungry, feed him; if he is thirsty, give him something to drink; for by so doing you will heap burning coals on his head.” Do not be overcome by evil, but overcome evil with good.” thus Mutya accepts the apology of Hotel Del Rio Iloilo.
Furthermore, he rejected the offer of the hotel for a complementary stay.