Hotel Del Rio pleads guilty, Mutya extends forgiveness.

Emotionally traumatized Mutya on Wednesday received a call from the resident senior manager of Hotel Del Rio in Iloilo City after the former lambasted the well-acclaimed hotel because of its unbelievable incompetence that resulted to “breach of his privacy”.

The aggrieved blogger drafted a 5- page complaint urging authorities to investigate the serious mishap. In insurmountable disbelief after waves of social media pressure and criticisms, Hotel Del Rio contacted Mutya and promised to conduct an impartial investigation.

After 24 hours, the management of embattled Hotel Del Rio finally admitted that the petition filed by Mutya is meritorious to wit:

  • That Hotel del Rio failed to provide safe transport from Iloilo International Airport in Sta. Barbara to Hotel Del Rio.They contend that somebody informed them that there was changes in final flight schedule yet, they could not still wash their hands and feet from liabilities because it was their duty to validate the information.
  • The receptionist of Hotel Del Rio failed to exhibit acceptable demeanor fitting for a service provider of a three-star hotel.
  • The receptionist of Hotel Del Rio issued a wrong room type for Mutya and company. To be specific, she issued a matrimonial bed instead of a twin sharing and desperately argued that matrimonial bed could be divided into two. “How can you divide a mahogany bed?”
  • The receptionist of Hotel Del Rio issued an erroneous key card to a VIP guest that resulted to serious breach of privacy of another guest.

Despite the quantum of inconvenience resulted from gross negligence, Mutya respectfully withdrew his complaints after seeking guidance from humanitarian and religious principles of humanity.

He even prayed to the Senior Manager not to extinguish the involved receptionist, instead she should be subjected to a serious disciplinary procedure tantamount to her actions and must receive a refresher course on customer service if not, sent back to college.

Softened by the apology coming from a fellow Ilonggo, Mutya abandoned heartaches but reminded Hotel Del Rio about the possible implications of the bilious actuation.

He even emphasized that while he can forgive the horrible experience, he could not easily forget and that he is morally bound to protect future guests to suffer the same crucifixion. Thus, he urged guests to fight for their consumer rights all the time.

Finally, for Mutya, he accepts that he is only human and shall not overextend his power to judge the fate of any person. He leaves this decision to the higher being to ultimately decide.

Invoking Romans 12:17-21, “Repay no one evil for evil, but give thought to do what is honorable in the sight of all. If possible, so far as it depends on you, live peaceably with all. Beloved, never avenge yourselves, but leave it to the wrath of God, for it is written, “Vengeance is mine, I will repay, says the Lord. To the contrary, “if your enemy is hungry, feed him; if he is thirsty, give him something to drink; for by so doing you will heap burning coals on his head.” Do not be overcome by evil, but overcome evil with good.” thus Mutya accepts the apology of Hotel Del Rio Iloilo.

Furthermore, he rejected the offer of the hotel for a complementary stay.

#Mutya

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Mutya mulls filing complaint vs. Hotel del Rio Iloilo

No amount of fancy accouterments will cover the anguish I personally experienced with Hotel del Rio. Their lowest of the low costumer service is an affliction that brings pain and itchiness to me. The “terrible” experience was an affront to the sweet culture of the city. I declare Hotel del Rio a miserable place even the ghost will feel aghast.

FACTS:

  • December 8, 2016, Mutya and company travelled for Iloilo via Philippine Airlines, flight PR 2141, with 8:15AM as time of departure and expected time of arrival at 9:30AM.
  • The same flight as stated above arrived Iloilo International Airport at 9:40AM.
  • Hotel del Rio as the contracted accommodation for Mutya and company FAILED to send its transport service.
  • Hotel del Rio is a well-acclaimed hotel in Iloilo City.
  • Mutya and company rented a van instead.
  • Upon arrival at the Hotel del Rio with address at MH Del Pilar St, Molo, Iloilo City, 5000 Iloilo, the receptionist FAILED to offer courtesy to Mutya and company.
  • The receptionist FAILED to identify Mutya, she issued a wrong reservation sheet.
  • The receptionist FAILED to acknowledge their INCOMPETENCE and implied that the failure of the transport service was the fault of the guest.
  • Hotel del Rio issued a different room type, instead of having two beds, they provided a matrimonial bed and insisted that it can be separated into half.
  • Hotel del Rio gave a key card to a different person assigned to a room of Mutya which led to the breach of privacy.

Hotel del Rio is UNRELIABLE.

The stubborn and arrogant receptionist argued that someone called her saying that Mutya and company will arrive 6AM instead of 9:30AM thus she sent the driver to the airport three hours before the expected time of arrival. Her argument was so inflammatory that it led to a loud altercation. Instead of extending an apology, the receptionist insisted that the we, costumers were wrong. Well, she erred.

Her antipodal alibi miserably failed because the stated time of arrival of the plane was 9:30AM and not 6AM and as a competent service provider, they should have called Mutya and company to confirm changes in flight schedule. It is clear that her reasoning was at the apogee of logic, it was beyond the reach of natural human experience.

It was evident that Hotel del Rio comfortably slept while Mutya and company suffered the pain of uncertainty. Hotel del Rio failed to validate the information which are vital to ensure the safety and convenience of their guests. Mutya was deeply disheartened by the apostasy of Hotel del Rio.

Hotel del Rio is unbecoming of an Ilonggo

Iloilo is known as the city of love but the receptionists failed to manifest the aura of a true Ilonggo; her face was appalling.

The receptionist including the guards failed to “smile” and say “good morning”—a standard in any hotel. They treated their guests as strangers. They failed to connect. Their arrogance was fuming from their very, very dark and seemingly atrophied cerebrum. It can be inferred that their brains lack oxygenation when they misidentified Mutya with another guest—a grave offense. Again, they failed to apologize.

Hotel del Rio is UNSAFE

Mutya was taking a bath when someone opened the door; it was a high ranking official whom Hotel Del Rio gave access to the room without permission. The guest saw Mutya naked. Upon investigation, Hotel Del Rio, mistakenly issued a wrong key card to the guest. It was unforgivable that warrants this bluster. Hotel del Rio breached my right to privacy.

RECOMMENDATION

Because of this, Mutya will file a serious complaint to the hotel accreditation agency of Hotel Del Rio and same copy will be furnished to the Department of Tourism and the Local Government of Iloilo City for their own review. Now that Iloilo is at the brink of progress, the city can’t afford to have such dishonourable service. The hotel doesn’t deserve to be at the heart of Iloilo City.

 

Mutya to Solons: Stop playing as Gods

To reimpose death penalty in the Philippines is futile. Death penalty is not an effective deterrent to crime. It only worsens the injustice felt by Filipinos.

Lawmakers should first consider fixing the criminal justice system in the country before moving to reimpose the capital punishment of death. It is worrisome how the lower house comfortably disregarded the present scenario where the poor are easily incarcerated compared to the rich and the powerful. The reason is simple, the poor can’t afford good lawyers, while the rich can afford a herd of (judges).

Justice can be denied in the Philippines either by cunningly slowing the wheels of the proceedings or by coercing through bribery or threat the supposed to be just and impartial “Lady Justice.” 

These lawmakers failed to fully comprehend the equation. They seemed to immediately jumped into conclusion that death penalty is the ultimate solution. They erred. 

In the desparate attempt of this administration to cleanse the society, while it is considered a sweet music to hear that the government is serious in eradicating crimes, it is frightening to notice the pattern of violent tendencies rooted from the frustration of the executive department. Yes, this is a terrible change. 

We understand them. Same as what the administration is trying to accomplish, we also want a just and safe society but I strongly enunciate my dissent to exercising again this ‘barbaric’ measure given how biased justice in our country, of course, with due all respect to the judicial branch of the government. 

What our country needs is a much rigid and stronger criminal justice system which will provide equal protection and due process of law to all Filipinos especially the disadvantaged.

The Congress must be realistic enough in setting the standards of the offenses punishable by death, because believe it or not, granting that the bill becomes a law, a quorum will be soon impossible to achieve because congressmen will be the first team in the death row. 

Death is not the solution, if not used properly, death penalty could become a weapon to divide the nation, cause havoc and uncertainty, silence the opposition for them to play as Gods and Goddesses. 

#MutyaPH 

We are safer with VP Robredo – Mutya

Ultimate loser former Senator Bongbong Marcos accused Vice President Leni Robredo that the lady stole the vice-presidency from him. 

The 200,000+ vote lead of Robredo urged the younger Marcos to infer that there was rigging of the election. He then moved to file a petition before the Presidential Electoral Tribunal. 

This is a vicious attempt by Marcos to again undermine the will of the Filipino people. This malicious actions are expected since history would tell us who among the two is capable of violating laws to amass either property, life, liberty or even as noble as a parcel of land in the Libingan ng Bayani. 

The younger namesake of the late dicator if indeed is after the healing of this nation must acknowledge that change must start from their own family. 

No national healing comes to life without genuine acceptance of faults from the perpetrators during the black regime of Martial Law. For the younger Marcos to gain the respect of the Filipino people in general again, he should lead his family with the truth and not to result with same old tactics only fitting to the molding of a ruthless oppressor-dictator. 

While liability should not be passed to the younger generation of Marcoses, responsibility and morality runs in an uninterrupted manner and must be acknowledged by the present generation.

It is clearer now that the Marcoses is again after to seizing power. Between VP Leni Robredo and Marcos, the Philippines is safer with the former whose family’s track record is not painted with deceit, corruption, and human rights abuses. 

#Mutya

VP Leni is principled, ready to lead opposition. 

The resignation of Vice President Leni Robredo is a manifestation that she is a principled woman and a solid sign that she is now ready to face the crocodiles in our government as the LP matriarch. This should not be mistaken as a sign of weakness or a brewing political drama designed by the Liberal Party because it takes more than courage to yield a comfortable position nowadays in exchange to morals and beliefs, especially with this type of government that we have now. 

VP Leni is in no way fit to be a valid member of Duterte’s cabal who some are tainted with incompetence. 

The Vice President values her promise, she has delicadeza to abandon the unhealthy post offered by the President. 

Painstakingly, the Duterte adminstration again paints confusion to the minds of the Filipino people. His promise and his own brand of change is starting to become evident starting from the vile burial of the late dictator Marcos, selective justice impairing the rule of law and his overextended influence to other political branches of the government. 

VP Leni should now focus in uniting the opposition and assume the leadership to counter the demoralizing style of government of the Duterte administration. 

Laban Leni! Laban! 

#Mutya